FAQs
Frequently Asked Questions – Boxni.to!
📦 Ordering
How do I order a box on Boxnito?
Ordering is simple! Choose products from our offer, select the delivery date and time, fill in the delivery address, and complete the payment. The entire process takes just a few minutes online.
How far in advance do I need to order?
Orders must be placed at least 48 hours (2 business days) in advance. We do everything possible to fulfill later orders as well, but 48 hours is a guarantee – especially during peak season.
Can I modify or cancel my order after placing it?
Yes, changes are possible. The following rules apply:
- Cancellation more than 48 hours before delivery – free of charge
- Cancellation 24 – 48 hours before delivery – 50% of the order value
- Less than 24 hours before delivery – orders cannot be cancelled
Is the order binding immediately after submission?
The order becomes binding for us upon confirmation and payment. If we are unable to process it due to capacity limits, we will notify you as soon as possible.
How can I pay for my order?
You can pay online by card, via bank transfer, or in cash upon delivery/pickup. All prices are listed including VAT.
🚚 Delivery
Where do you deliver?
We deliver to Žilina, Martin, Čadca, Kysucké Nové Mesto, Rajec, Bytča, Považská Bystrica, and Púchov – every business day from 8:00 to 18:00, weekends by agreement.
When do you deliver?
We deliver 7 days a week from 7:00 AM to 6:00 PM. We will confirm the exact delivery time together after your order and payment.
How much does delivery cost?
The delivery fee depends on the order value (within the city and surroundings up to 10 km):
- Order up to €50 → delivery from €8.00
- Order €50 – €100 → delivery from €4.00
You can always find the current delivery price list at boxnito.sk/dorucenie.
Can I pick up the box in person?
Yes! Personal pickup is available at our premises at Bytčická 89, Žilina 010 09 (former Severoslovenské tehelne area), Monday to Friday from 8:00 to 17:00 – always at a pre-arranged time.
What if no one is home at the time of delivery?
Please ensure that someone is present at the delivery address to receive the order. If we are unable to hand over the order (incorrect address, no one present), the order is considered fulfilled and may be charged in full.
🍱 Products & Quality
Are the boxes freshly prepared?
Yes, everything is prepared fresh on the day of delivery – no semi-finished products, no compromises. Every box arrives beautifully arranged and ready to serve.
How many portions are in one box?
The number of portions varies depending on the box type. The estimated number of portions is always listed with each product in our offer, most often "for 4 – 6 people". In case of doubts, do not hesitate to contact us.
How should our products be stored?
Products are always freshly prepared and suitable for direct consumption. They should be stored at 2–8 °C and consumed within 24–48 hours of delivery. We recommend leaving them at room temperature for approx. 15 minutes before serving so the flavors can fully develop.
Do you have anything for vegetarians?
Yes! Our Veggie collection offers 100% plant-based boxes – from creamy plant spreads to colorful vegetable boxes and fresh seasonal fruit. All without compromising on taste.
Do your products contain allergens?
Our products may contain allergens. Allergen information is provided for each product. If you have specific dietary requirements or severe allergies, please contact us prior to ordering at boxnito@boxnito.sk or +421 944 166 199.
What types of boxes do you offer?
We offer a wide range of boxes for every occasion: 🥖 Canapés – traditional Slovak and gourmet; 🍰 Dessert boxes – cup desserts and tartlets; 🥗 Veggie boxes – 100% plant-based; 🥗 Baguettes and more. We regularly update our selection with seasonal treats, so we recommend checking our current offer at www.boxnito.sk.
Can I create my own custom box?
Yes. Although our menu is designed to cater to everyone, we are happy to prepare a "custom box" for you. We only have 2 conditions: each box must contain 16 pieces and a maximum of 4 different types of items. For a "custom box", send your selection to boxnito@boxnito.sk or via WhatsApp at +421 944 166 199. We will then contact you with confirmation and pricing.
🎉 Occasions & Selection
What occasions are the boxes suitable for?
Our boxes are ideal for corporate meetings, birthdays, family celebrations, weddings, christenings, events, or simply as an original gift or surprise for loved ones.
Can a box be ordered as a gift?
Absolutely! Our boxes make a great, original edible gift – for a colleague, a friend, or an entire team. Contact us and we will arrange the details, including possible personalization.
Can I request a custom solution for larger events?
For larger orders or special requests, please contact us directly at boxnito@boxnito.sk or +421 944 166 199 and we will gladly prepare a tailor-made proposal for you.
📞 Contact & Other
Where can I find you and how can I contact you?
Our premises are located at Bytčická 89, Žilina 010 09.
- 📞 Phone: +421 944 166 199
- 📧 Email: boxnito@boxnito.sk
- Operating hours: Monday – Friday 8:00 – 17:00
- Delivery: 7 days a week from 7:00 AM to 6:00 PM
How do you handle my personal data?
We use your data (name, address, phone, email) exclusively to process and deliver your order, issue invoices, and communicate regarding your order. We take your privacy seriously – more information can be found in our Privacy Policy.
Didn't find an answer to your question? Write to us at boxnito@boxnito.sk or call +421 944 166 199. We are happy to help! 💚